Refund & Returns Policy

At Casemax, we believe in providing our customers with the best possible shopping experience. If for any reason you are not satisfied with your purchase, we are here to help. Please take a few minutes to read through our Refund & Returns Policy before initiating a return.

Refund Policy: We will issue a refund if the product is unavailable for purchase or cannot be delivered.

Return Policy: If you receive a damaged or defective product, please provide us the unboxing video within 48 hours of delivery. We will investigate the issue and offer a replacement or a refund, depending on the nature of the issue. Please note that we may require unboxing video evidence to process the return.

Note :-  Unboxing video of parcel (from the very beginning) is mandatory for exchange of wrong or Defective product received.

If you receive a product that is different from what you ordered, please notify us within 48 hours of delivery. We will investigate the issue and offer a replacement or a refund, depending on the nature of the issue.

Please note that we do not offer returns or refunds for products that have been used, damaged, or altered after delivery. We also do not offer returns or refunds for products that have been personalized or custom-made.

To initiate a return, please contact us at Help.casemax@gmail.com

 with your order number and a brief explanation of the issue. Our customer support team will guide you through the return process.

We appreciate your trust in us and strive to make your shopping experience as pleasant as possible. If you have any questions or concerns regarding our Refund & Returns Policy, please feel free to reach out to us at

Help.casemax@gmail.com